IT Support Associate II Job Vacancy in Amazon USA
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We are looking for an Amazon's IT Support which will be the first point of contact for technical support service requests from Amazon Corporate. This position will spend a lot of time handling incoming chats, calls, and online requests according to organizational standards.
Company: Amazon Web Services, Inc.
Job ID: 2158174
Location: Denver, CO
Salary: $28 - $32 an hour (but may vary depending on skills)
Job Type: Full-time
Job Description:
• Identifying and resolving end-user computing problems including identifying appropriate resources, analyzing problems, testing proposed fixes and following up to ensure issues have been properly resolved.
• Respond, research and resolve questions posed by phone calls, web chat, email, ticketing system in a timely manner and according to organizational standards.
• Send and create detailed call logs that document thorough, accurate and timely customer interactions.
• Ensure that all customers understand and are satisfied with the work completed.
• Follow all standard operating procedures (SOP) through the implementation of efficient and effective knowledge management.
• Inform customers of required repairs and answer basic questions.
• Provide basic technical support to Amazon Company employees worldwide.
• Know and keep up to date with relevant policy knowledge to provide users with technically accurate solutions.
• Assists activities to triage and escalate any system or network outages to reduce downtime.
• Adherence to shift schedules and punctuality are key requirements
• Able and willing to work shifts and flexible scheduling, weekends, and holidays as scheduled
• Assist in remote assistance in Teleconferencing systems and AV presentation equipment.
Basic Qualification:
• Have a high school diploma or equivalent
• Have 1+ years experience in IT help desk or desk side environment
• Have 1+ years of experience supporting Mac OS ,Windows, or Linux Operating systems in a corporate setting
• Able to communicate with the company's technical and non-technical staff
Preferred Qualification:
• Have a bachelor's degree in Computer science or an IT related field
• Associate in Computer Science or related field
• Have ITIL Foundation certification
• Able to explain complex IT concepts in simpler terms/understanding
• Have skills in operating Microsoft MCSE, advanced Linux system administration, and MCITP System Administrator (Active Directory)
• Able to perform powerful troubleshooting of very complex systems
How to Apply
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