IT Services Job Vacancy in Workforce Opportunity Services USA
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We are looking for an IT Services which will assist employees in all aspects of end-user computing including maintenance and upgrade of PC/desktop/laptop systems and peripherals as well as assisting in hardware and software installation. For more details can be seen below
Company: Workforce Opportunity Services
Location: Philadelphia, USA
Benefit: Salary ($40 an hour), Health Insurance, Individual Mentor, Training, 401k Retirement Savings, Paid Vacation, Paid Company Holidays, Education Assistance,
Job Type: Full-time
Job Description:
• Provide consulting to IT users for all aspects of end-user computing and desktop-based LAN system software
• Responsible for IT hardware inventory as well as asset management
• Adhere to IT policies and procedures and follow management guidelines,
• Diagnose and resolve requests remotely using remote tools and perform preventive maintenance
• Responding to and servicing raised customer support issues from the Helpdesk
• Contribute to desktop projects (global upgrades/installs) as a member of the project team
• Monitor, install, configure and maintain IT users' desktop hardware and software; support mobile workforce
• Closing and completing work orders/tickets supporting end-user desktops and peripherals
• Document customer interactions in incident management systems including asset management
• Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
• Configure and install local and network-based printers
• Perform other tasks as requested
Qualifications:
• Possess a Bachelor's degree in Information Systems, computer science or other related field or equivalent work experience/training
• Has 3 years of proven hands-on IT work experience supporting and solving a wide range of desktop PC software and hardware issues
• Have hands-on experience in supporting desktop computers in a TCPIP/Windows environment
• Have the ability to work independently and perform in a team-based collaborative environment
• Thorough knowledge of all Windows based operating systems including Windows 10
• Able to lift at least 30 lbs and be familiar with workflow and ticketing system
• Have knowledge of VPN connectivity and ability to troubleshoot
• Careful attention to detail
• Must be allowed to work in the United States
• Willing to work full time
How to Apply
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